Neptune

Why Neptune is no longer accessible and what happened to your data after the service shutdown on 2026‑03‑06 12:00 UTC.

Service shutdown overview

Details about subscription cancellation, refunds for annual plans, and how to contact billing support.

Billing, invoices & refunds

What happens to Neptune self-hosted deployments after 2026-03-08.

Self-hosted deployments

Answers to common questions about the Neptune shutdown.

Information about the Neptune service shutdown, including access status, data deletion, billing, and self-hosted deployments.

Neptune Service Shutdown

Docs

Blog post

Links

Find answers and get help from Intercom Support and Community Experts

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