Neptune SaaS Customers
All Plans
If you are using Neptune and the URL in your browser begins with either:
You should see a 'messenger' icon at the bottom right of your screen:
Click on the icon to send us a message and we'll get back to you as soon as we can.
Lab Plan
If your team is on the 'Lab Plan' you will have access to a dedicated Slack channel. You can use this to ask us questions if you prefer that to using the in-app messenger.
Note - using the in-app messenger will gives us additional context about how you're using Neptune, so you may prefer this if the question is specific to a current screen / interaction.
Self Hosted Customers
If Neptune is hosted on your own domain, you will have access to a dedicated Slack channel.
Head over to Slack to contact us.
(If you're not sure how to find the Slack channel, contact whoever administers the Neptune installation at your organization.)